1st United Credit Union

Working with Mejgan was great. She kept us informed through the process and I'm definitely happy that we were able to get our HELOC processed. Took 29 days from start to finish.

Thanks Mejgan for all of your hard work.

I would like to acknowledge Ms Patricia Johnson of the asset recovery team,she was very thoughtful in her approach and very professional in explaining why she had contacted me, she helped me to resolve my issue and was a pleasure to talk with. Wish I could more than five stars!
Phil Morish

Worked with Farzana Zamon on a car loan. She was really informative, professional, patient, kind, and responsive. Kept me in the loop every step of the way. I also had questions regarding other loans and she was super helpful. I will be doing much more business with 1st United because of her. Was really great working with her. Thanks again Farzana!

The review is in reference to the real estate loan department. Working with Mejgan Koenig has been a pleasure! She made the process of applying for a HELOC relatively easy and always kept us updated on the status. She was patient and kind, and I highly recommend her for any real estate loan needs!

Farzana helped me refinance my Bronco and went above and beyond to make sure everything went well. She is professional and kind. I'm so glad i called them!

Been using them since I was in high school. Just got my motorcycle refinanced through them and it was a breeze and I saved a TON of money on the interest rate. Highly recommend!

If you want incompetent people to waste your time whenever you have a quick question about your loan, go with 1st United. They've only been my loan provider for a few months and I can't get one straight answer from their customer service. Seriously, don't bother. Go somewhere else. I'm transferring my loan as soon as possible.

The employees were very professional and courteous. They were also able to solve my problem very easily within minutes.

Wonderful Service! We are longtime members and have always been pleased by the staff here.

This review is in reference to their auto loan department. On my October statement, it showed my payment date has been moved up to the 10th of every month. When I completed the paperwork for refinancing, I established the payment date to be the 15th of every month.I did not receive any written or electronic notification that it was changed! As I recall from having owned vehicles with other financial institutions, the customer is the one who dictates if a payment date should be changed!!!! I am not pleased with this unscrupulous act because I was also assessed a late fee of $13.29 on October 23rd to squeeze more blood oh I mean money out of me and it will also appear on my credit report as a late payment, which I will dispute!! Initially, I would have made my payment on time if it was not changed without my consent and October 23rd would have been within the 10 day grace period. The person I have spoken with thus far in Pleasanton does not know why my date was changed has referred my case to another department and the loan specialist who assisted me with the refi is out of the office until end of month. This office also harasses me with phone calls requesting payment within the grace period but THEY NEVER HARASS MY WIFE who also has an auto loan with them when she makes her payment within the grace period!!! I am full- fledged Alameda County employee who is a paying union member that works in Financial Services and I believed credit unions are established to support union members but also the community...so they think they can pull the wool over my eyes without recouse! I am also inclined to complain to the NCUA, BBB and Consumer Affairs. I am currently awaiting a call back and I will probably move my children's savings account to ANOTHER FINANCIAL INSTITUTION DESPITE WHAT THEIR EXCUSE IS FOR ACTING UNSCRUPULOUS AND DEVIOUS!!!!